DIVE WITH US

©Randi Ang

Conditions of Sale


PAYMENT TERMS

When booking a course or a day trip without accommodation arrangements, you will have the following options:

  • Making a deposit (50% of total bill), with the remaining to be paid at least 2 days before your trip OR;
  • Making payment in full.
  • Where bookings are made less than 2 days before your intended trip date, full payment is required.

When booking a full diving package or a custom trip with accommodation arrangements, you will have the following options:

  • Making a deposit (75% of total bill), with the remaining to be paid at least 15 days before your trip OR;
  • Making payment in full.
  • Where bookings are made less than 15 days before your intended trip date, full payment is required.

Dive Lah accepts payments in the following currencies: Indonesian Rupiah (IDR), Euro (EUR), United States Dollar (USD) and Singapore Dollar (SGD). You can pay either by bank transfer, Wise, PayPal or credit/debit card on-site. Please be advised that the use of a credit/debit card will incur a 3% surcharge on your total bill.



CANCELLATIONS & REFUND POLICY

Sometimes things happen and you find yourself having to cancel your trip. We try to keep our cancellation and refund policies as flexible as possible so different services or packages you purchase may be subject to different policies. Please ensure you are aware of the terms that apply to your booking.


Bookings that do not include accommodation arrangements are subject to the following terms:

  • If you made a deposit, balance payment must be made on the 1st day of your trip.
  • If you made payment in full, your booking is confirmed unless you choose to cancel.
  • If you cancel at least 14 days before the trip, 100% of payment made is refundable.
  • If you cancel between 7 to 13 days before the trip, 50% of payment made is refundable.
  • If you cancel < 7 days before the trip, payment made is not refundable.
  • To avoid wasted payments, we recommend rescheduling your trip as opposed to cancelling.

Bookings that include accommodation arrangements are subject to the following terms:

  • If you made a deposit, balance payment must be made on the 1st day of your trip.
  • If you made payment in full, your booking is confirmed unless you choose to cancel.
  • If you cancel > 30 days before the trip, 50% of payment made is refundable.
  • If you cancel between 15 to 30 days before the trip, 25% of payment made is refundable.
  • If you cancel < 15 days before the trip, payment made is not refundable.
    • Due to booking terms with our accommodation providers, we are unable to provide refunds for bookings with accommodation arrangements. While we will do our best to support requests for rescheduling, availability is dependent on our partners so we cannot guarantee free changes or refunds. We seek your kind understanding for this!

As you may already know, diving is an activity that is highly dependent on weather conditions. Bali offers diving all year round but sometimes unexpected weather changes require us to change plans or dive sites. In the event your preferred dive site is deemed dangerous or unsafe on the day of your trip (usually only determined when we arrive at the site), our professionals will consult with you on alternative dive sites.


INSURANCE & LIABILITY

  • Dive Lah Bali includes DAN diving insurance as a default inclusion on all trips and packages.
  • If you already have diver insurance, please let us know! If you’re new and looking to get long term diving insurance, you can purchase diving insurance for yourself directly from DAN here.
  • In the unlikely event of emergencies, the closest hyperbaric chamber is on mainland Bali and there are several hospitals within proximity. All costs incurred are the responsibility of the diver. Again, we stress that it is preferred for all of our divers to be covered by an insurance plan that can be relied upon in the unlikely event of an emergency.


OTHERS

  • All rental equipment is the sole responsibility of the diver for the duration of their trip.
  • Any costs incurred from lost or damaged equipment will be borne by the diver.
  • Divers are solely responsible for personal belongings and valuables in their possession. We strive to ensure that your valuables are kept as safe as possible when you’re diving, but we advise that you leave your valuables with your hotel or safely secured in your accommodation for ease of mind.